DELIVERY & RETURN

DELIVERY

SHIPPING DESTINATION

DELIVERY TIME

COST

EU Countries*	5-7 business days	USD 10
Hong Kong / Macau	2-3 business days	Free shipping
Japan / South Korea	3-5 business days	USD 20
Asia Countries	3-5 business days	USD 10
United Kingdom	5-7 business days	USD 10
Australia / New Zealand	5-7 business days	USD 20
United States	5-7 business days	USD 20
* Order USD 300 or more to qualify for FREE SHIPPING to above regions
Rest of World	14 business days	USD 50

DUTIES & IMPORT TAXES

All goods are made in China and shipped from our Hong Kong warehouse.

We ship to over 25 destinations with duties and taxes included. If this applies to you, your package will be shipped DDP (Delivered Duty Paid) and there will not be any additional fees upon delivery.

For countries under DDU (Delivered Duty Unpaid), duties and taxes may incur upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

DDP

Austria	Belgium	Bulgaria	Croatia
Cyprus	Czech Republic	Denmark	Estonia
Finland	France	Germany	Hong Kong
Hungary	Ireland	Italy	Latvia
Lithuania	Luxembourg	Macau	Malta
Netherlands	Poland	Romania	Slovakia
Spain	Sweden	United Kingdom

RETURNS

No exchange or refund on all sale items.

Items must be returned within 14 days of their original shipment date in the same condition as it was sent in, unused, with all tags and labels attached for a full refund or exchange. Items returned within 30 days of their original shipment date in the same condition as it was sent in, unused, with all tags and labels attached will be eligible for a store credit.

You can choose to receive your refund either as store credit to your both.com account or back to the original payment method. Exchanges are allowed only if the product is defective upon receipt. Please note it may take 7-14 business days for the funds to show up on your account once the refund has been processed due to varying processing times between payment providers.

We currently do not provide return shipping labels. Delivery fees, duties and taxes will not be refunded for any return or exchange. All sale/discounted items are non-refundable.

Returns that do not meet our return/exchange policy will be sent back to you.

Under no circumstances can we accept a return in-store for online purchase.

In case of any dispute, the decision from BOTH shall be final.

ORDER RETURN PROCEDURE

Please go to return center website to submit : botheshop.returnscenter.com

Email us your tracking no. and name of the courier service company as soon as you've proceeded with the return. This will help us processing your refund faster.

It is advisable that you insure the returned items as the onus is on you to take reasonable care of the goods and you will be liable if they are damaged or lost before they arrive at our warehouse.