Frequently asked questions
- Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. During a sale period, please allow additional processing time for your order to be despatched.ย
- In addition, please be aware that there could be delivery delaysย from the shipping carriers during the holiday period due to the a high volume of parcels, which BOTH has no control over.ย More details.
- Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse. During a sale period, please allow additional processing time for your order to be despatched.ย
- In addition, please be aware that there could be delivery delaysย from the shipping carriers during the holiday period due to the a high volume of parcels, which BOTH has no control over.ย More details.
Atย both.com, we accept various payment methods. During checkout, you'll see the available options for your order. Please select the one that best suits your convenience. View Payment Methods.
Atย both.com, we accept various payment methods. During checkout, you'll see the available options for your order. Please select the one that best suits your convenience. View Payment Methods.
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.
To return your order, simply click "Return an Order" and follow the prompts. Before doing so, please see our return policy. This is the "RETURNS" button at the bottom of any page.
- No exchange or refund on all sale items.
- Items marked as "non-refundable" or "not eligible for exchange or refund" on product pages are non-refundable. This includes:
- Sale Items
- Collaboration Items. - During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.ย
- No exchange or refund on all sale items.
- Items marked as "non-refundable" or "not eligible for exchange or refund" on product pages are non-refundable. This includes:
- Sale Items
- Collaboration Items. - During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.ย
Shopping from Japan?
Discover our Japan site for local delivery, exclusive benefits, and a more seamless shopping experience.
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