DELIVERY & RETURN
|SHIPPING DESTINATION||DELIVERY TIME||COST|
|EU Countries*||5-7 business days||EUR 10|
|Hong Kong / Macau||2-3 business days||Free shipping|
|Japan / South Korea||3-5 business days||EUR 20|
|APEC Countries||3-5 business days||EUR 10|
|United Kingdom||5-7 business days||EUR 10|
|United States||14 business days||EUR 20|
|Rest of World||14 business days||EUR 30|
DUTIES & IMPORT TAXES
All goods are made in China and shipped from our Hong Kong warehouse.
We ship to over 25 destinations with duties and taxes included. If this applies to you, your package will be shipped DDP (Delivered Duty Paid) and there will not be any additional fees upon delivery.
For countries under DDU (Delivered Duty Unpaid), duties and taxes may incur upon delivery. This charge is ultimately determined by your local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.
No exchange or refund on all sale items.
Items must be returned within 14 days of their original shipment date in the same condition as it was sent in, unused, with all tags and labels attached for a full refund or exchange. Items returned within 30 days of their original shipment date in the same condition as it was sent in, unused, with all tags and labels attached will be eligible for a store credit.
You can choose to receive your refund either as store credit to your both.com account or back to the original payment method. Exchanges are allowed only if the product is defective upon receipt. Please note it may take 7-14 business days for the funds to show up on your account once the refund has been processed due to varying processing times between payment providers.
We currently do not provide return shipping labels. Delivery fees, duties and taxes will not be refunded for any return or exchange. All sale/discounted items are non-refundable.
Returns that do not meet our return/exchange policy will be sent back to you.
Under no circumstances can we accept a return in-store for online purchase.
In case of any dispute, the decision from BOTH shall be final.